Shipping Prices
Shipping rates may change in accordance with USPS and other courier pricing. We do our best to keep costs low and even offer free shipping on select items. Please note that shipping fees are outside of our control and may fluctuate.
Shipping Schedule & Estimates
Orders ship on Mondays and Tuesdays for the safest delivery.
Orders placed on those days usually ship the following week.
Rare exceptions (e.g., express shipping) may ship on other days.
You’ll receive a tracking number and a refund of any shipping overages.
If issues arise (weather, missing fees, etc.), we’ll contact you. Please reach out with any questions.
Hoya Hut Guarantee
We carefully package every plant so it arrives healthy and beautiful.
To be eligible, email us within 24 hours of delivery with photos.
Claims without photos cannot be honored.
Guarantee is void if packages are left outside at delivery.
Plants damaged in transit will be replaced or refunded (if replacement isn’t possible).
Minor cosmetic damage, some leaf loss, or baby leaf drop may occur and are not typically covered.
Your satisfaction is important — please reach out with concerns, and we’ll make it right.
Restocking Fee
If you return a plant for reasons outside our control:
A 20% (or more) restocking fee applies.
Return shipping is your responsibility.
Refund amounts vary:
80% refund if returned in good condition.
Up to 50% refund if damaged but salvageable.
No refund if dead or unsalvageable.
Right to Refuse or Cancel Orders
All orders are subject to acceptance. Hoya Hut reserves the right to reject, cancel, or refuse returns at our sole discretion.
Winter Shipping Policy
Plant health comes first. During cold weather, we may hold your order until it’s safe to ship, which may delay delivery by a few weeks.
If you choose immediate shipping during cold conditions, you assume all responsibility for cold-related damage.
We recommend waiting for a safe shipping window to ensure your plants arrive in the best possible condition.
Shipping & Guarantee
Welcome to Hoya Hut’s shipping guide 🌱. We want your plant babies to arrive safe, healthy, and thriving, so please take a moment to review our policies.
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📦 Shipping Policies
Shipping Prices
Shipping rates may fluctuate with USPS, UPS, and other couriers. We do our best to keep costs low and even offer free shipping on select items. Please note that shipping fees are outside of our control.
Shipping Schedule & Estimates
Orders ship on Mondays and Tuesdays for safe delivery.
Orders placed on those days typically ship the following week.
Rare exceptions (such as express shipping) may ship outside these days.
You’ll receive a tracking number and a refund of any shipping overages when your order ships.
If there are issues (weather delays, missing shipping fees, etc.), we’ll reach out to you directly.
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🌱 Hoya Hut Guarantee
We carefully package every plant so it arrives healthy, beautiful, and in the best condition possible.
To be eligible for our guarantee, email us within 24 hours of delivery with photos.
Claims without photos or proof cannot be honored.
Guarantee is void if packages are left unattended at delivery.
If your plant arrives damaged from shipping or packing, we will replace it or issue a refund if replacement isn’t possible.
Minor cosmetic damage, some leaf loss, or baby leaf drop may occur and are not typically covered.
Your satisfaction is important to us — please reach out with concerns, and we’ll do our best to make it right.
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🔄 Returns & Restocking Fees
If you return a plant for reasons outside our control:
A 20% (or more) restocking fee applies.
Return shipping is your responsibility.
Refund amounts depend on plant condition upon return:
80% refund if in good condition.
Up to 50% refund if damaged but salvageable.
No refund if dead or unsalvageable.
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🚫 Right to Refuse or Cancel Orders
All orders are subject to acceptance. Hoya Hut reserves the right to reject, cancel, or refuse returns at our sole discretion.
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🌍 Shipping FAQ
Where do you ship?
We currently ship within the U.S. only. If this changes, we’ll update our policy.
What are your shipping methods?
USPS Priority Mail is our standard.
UPS 2nd Day or Next Day is available (and may be required during extreme weather).
We choose methods that balance safety, speed, and cost.
How can I track my order?
Once your order ships, you’ll receive a tracking number to follow your plant’s journey.
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🌞❄️ Seasonal Shipping Tips
Summer
Bring packages inside quickly to avoid heat stress.
Expedited shipping may be required during very hot weather.
Ship to an address where someone can receive it promptly (e.g., workplace).
Winter
Orders may be held until temperatures are safe.
Expedited shipping may be required to minimize cold exposure.
If you choose shipping during unsafe weather, all cold-related damage is at the buyer’s risk.
Heat packs may be included but are not a guarantee in extreme cold.
HOYA SHIPPING TEMPERATURE GUIDE (°F)
For Safe Cold-Weather Plant Transport
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🚚 SAFE TO SHIP — No Extras Needed
55°F – 85°F
Hoyas travel well with no special packing materials.
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📦 INSULATION REQUIRED
55°F – 40°F
Use thermal wrap, bubble insulation, or insulated mailers.
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🔥 HEAT PACK REQUIRED
39°F – 35°F
Use insulation plus a 40–72-hour heat pack.
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⛔ DO NOT SHIP
Below 35°F
High risk of cold damage — postpone shipment.